Macy’s will appoint Naveen Krishna as its next Chief Technology Officer, effective June 16, 2018.
As CTO, Krishna will be responsible for driving the technology strategy and direction for the department store, including all store, e-Commerce and internal-facing technologies. He will oversee the teams that build the end-to-end e-Commerce experience, enterprise shared services, infrastructure, field services and functional IT support.
Krishna joins Macy’s with more than 20 years of technology experience, primarily in the retail and consumer products industries. Most recently, he was VP of Technology for The Home Depot, where he had responsibility for all digital platforms, UX design, marketing technologies and customer care. Prior to joining The Home Depot in 2010 as Senior Director of IT, Krishna was a director at Target accountable for Target.com technology and operations.
Krishna’s hiring comes at a critical time for Macy’s, which is increasing its emphasis on experiential retail and new technology implementations. Macy’s recently formed a strategic partnership with b8ta to scale The Market @ Macy’s, a new store-within-a-store experience that will roll out concepts quickly in apparel, beauty and home. Last month, Macy’s acquired Story, a concept store in New York City, bringing in founder Rachel Shechtman as its Brand Experience Officer.
Additionally, Macy’s is unveiling two major features designed to transform and innovate the store experience: bringing AR and VR furniture-selling tools to 60 stores by this fall, and aiming to debut mobile checkout in all stores by the end of 2018.
Macy’s has sought to fill this position since former CTO Yasir Anwar left the company in February 2018 to take the same role at Williams Sonoma.
In the role, Krishna will report to Hal Lawton, President of Macy’s, and will be based in John’s Creek, Ga., one of the Macy’s Technology hubs. He will also spend time at Macy’s Technology offices in San Francisco and Lorain, Ohio.