Advertisement

Walgreens Streamlines E-Commerce Returns With FedEx Solution

FedEx and Walgreens are coming together again in an effort to streamline the customer experience. In September, Walgreens launched a pilot program that allowed FedEx Express customers within designated areas to receive packages via drone in coordination with the Google technology subsidiary Wing.

Now, thousands of Walgreens locations nationwide that leverage FedEx Returns Technology will offer shoppers a streamlined returns process similar to that offered at 1,900 FedEx Office locations. The rollout will begin in early November before the peak holiday season.

Any e-Tailer using the FedEx Returns Technology platform can send customers a return code that can be taken to a participating Walgreens location, where the retailer will print out a label and take charge of the return. Walgreens is part of the FedEx retail convenience network, which currently offers FedEx pickup and drop-off services at nearly 14,000 retail locations.

Advertisement

“Our service offering with FedEx has been very well received by our customers, and implementing this latest technology in our stores will deliver even greater convenience to meet the needs of today’s customer,” said Richard Ashworth, President of Operations of Walgreens in a statement. “This is especially meaningful heading into the holiday season as more customers shop for gifts online and we’re able to offer safe, secure package pickup and drop-off services.”

Featured Event

Get free access to tactical tips, invaluable insights, and deep-dive conversations that will help you hone your strategies for Q4 and beyond. That way, you can be sure to be on shoppers’ nice lists this holiday season…and all year long.

Advertisement

Advertisement

Access The Media Kit

Interests:

Access Our Editorial Calendar




If you are downloading this on behalf of a client, please provide the company name and website information below: