Farm & Home Supply, based in Quincy, Ill., operates in-store service centers in its 12 locations for lawn mower engine tuning, chainsaw sharpening and weed-eater repairs. After a successful three-month pilot in the Quincy location, RepairStorm repair tracking software was rolled out chainwide to speed up the service centers’ check-in process, track orders, and improve staff efficiency and turnaround times.
Because the interface mirrors a modern POS system, store personnel can quickly and accurately generate a new service ticket, which is automatically emailed to the customer. If a customer calls or visits to check on the status of a repair, any authorized employee can access the location and status of a repair ticket through the RepairStorm cloud-based software. Customers are emailed when the repair is complete.
“RepairStorm will help our mechanics be more efficient, which gives our customers a better repair experience,” said Donnie Blair, Power Equipment Manager in a statement. “It also eliminates the chances for mistakes and errors of the previous paper ticket process.”
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