Speech and interface tech company Nuance Communications, Inc. announced that it has signed a definitive agreement to acquire digital customer service and engagement solutions provider TouchCommerce for a total consideration of $215 million in cash and stock.
Massachusetts-based Nuance plans to integrate TouchCommerce’s customer service products into its suite of systems designed to help big companies engage with customers over Web, mobile, and social messaging channels.
“The combination of Nuance and TouchCommerce promises to disrupt the customer service industry by bringing together the best of self-service and the best of assisted-service solutions, each magnified by the power of artificial intelligence,” said Robert Weideman, Executive VP and GM for Nuance Enterprise Division in a statement. “The result provides enterprises with a customer engagement solution that connects with consumers anytime and anywhere, across voice, digital and mobile devices — delivering superior customer experiences and business results.”
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The transaction has been approved by both companies’ Boards of Directors and is expected to close by the end of Nuance’s 2016 fiscal year.
In the past five years, Nuance has acquired more than a dozen companies, including SVOX, Swype, Vlingo, Tweddle Connect, and Varolii.
