Advertisement

PayPal Participates In $11 Million Happy Returns Funding Round

PayPal has made a strategic investment in Happy Returns as part of an $11 million financing round that also included existing investors U.S. Venture Partners and Upfront Ventures. The returns, logistics and reporting solution provider has raised a total of $25 million since its founding in 2015.

“Our mission is to make returns more delightful for consumers, more cost-effective for retailers, and more sustainable for the planet,” said David Sobie, Co-Founder and CEO at Happy Returns in a statement. “We’re thrilled to work with PayPal to make the process of returning more seamless for shoppers and our service more broadly available to PayPal’s large network of merchants.”

Happy Returns has been on a strong growth path. The company debuted self-service return kiosks in March 2019, and it now operates 350+ manned Return Bar locations in 63 U.S. metro areas. The company’s Full Stack Returns solution, a combination of software, services and logistics that enables consumers to return and exchange online purchases in person, has been adopted by digitally native brands including Rothy’sEverlane and Parachute Home. The volume of returns and exchanges handled by Happy Returns has grown 800% year-over-year.

Advertisement

“Happy Returns has reengineered the return process with the customer in mind and that brings greater cost savings and efficiencies to merchants,” said Robert Clarkson, VP, North America at PayPal in a statement. “Working with Happy Returns will help us learn more about how returns can decrease the friction in shopping online and how to help merchants address this growing problem.”

Featured Event

View the Retail Trendcaster Webinar Series on-demand to uncover key 2025 retail trends, from AI and personalization to social commerce. Gain expert insights, data-driven predictions, and actionable takeaways to stay ahead in a rapidly evolving market.

Advertisement

Advertisement

Retail Trendcaster Webinar Series
Days
Hours
Minutes
Seconds

Uncovering What’s Next in Retail

On-Demand Limited Video Series

Q1 is a pivotal time for retail, with experts analyzing holiday sales and forecasting trends. View the full lineup of the Retail Trendcaster video series for insights on consumer spending, AI, personalization, social commerce, and more—helping you focus on what truly matters in 2025.

Brought to you by
Retail TouchPoints
Access Now
Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors, and partners. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

Access The Media Kit

Interests:

Access Our Editorial Calendar




If you are downloading this on behalf of a client, please provide the company name and website information below: