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3 Questions with CI&T’s Melissa Minkow: 2025 has Proven the Need for Supply Chain Resilience, Data Modernization

An Inside Look at the Supply Chain Chaos Caused by Tariff Uncertainty

Listen Now: From Red Carpet to Cart — Crafting Digital Experiences That Convert

Inside the Bob’s Discount Furniture Reality Show: Couples Clash to Create Marketing Magic

Prime Day Again Breaks Sales Records — and Offers Insight into Current Consumer Mindset

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Executive ViewPoints

Four Customer Experience and Commerce Trends That Will Define 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social…

How Digital Will Help Reinvent Post-Pandemic Retail

Traditional retail remains a crucial stop on the consumer journey, but having faced the one-two punch of a global pandemic and the…

The New ‘Pandemic Personas’: Defining the Seismic Shift in Consumer Buying Behaviors

The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. The question now is: what do…

Top 2020 Retail Challenges and How To Future-Proof for 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. According…

Six Things the Consumer of 2021 Really Wants

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Online shopping…

Speech Technology Helps Retailers Deliver on Consumer Expectations for Contactless Shopping Experiences

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. These concerns are fueling consumer expectations…

What the ‘Next Normal’ in Consumer Behavior Means for the Hourly Economy

The Age of the Coronavirus has completely changed the way people shop for groceries and daily items. What used to be popping…

Getting Retail Website Localization Right the First Time

The term localization for many retail professionals and marketers is closely linked to advertising localization — serving culturally appropriate advertising to key…

Saving Shoppers from the Sea of Sameness

Picture yourself walking into a mattress store. Your hips and back hurt from your sagging mattress. You’re tired, you’re irritable — and…

Staffing, Sanitizing and Storeside Pickup: Lessons from the 2020 Retail Holiday Season

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. New research from…

Retail Sales of ‘As Seen On TV’ Products Set to Explode Post-COVID

The coming year is primed to be unlike any other for retailers selling “As Seen on TV” (ASONTV) products. According to a…

The Most Important Retail Metrics to Leverage in 2021

The most successful retailers and ecommerce businesses track metrics to make better decisions on inventory, launch dates and cost of products. A…

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