Executive ViewPoints

Payments in 2021: What Lies Ahead After the Digital Boom

It has been a year of momentous change for the payments industry. Previously, emerging trends have seen a massive acceleration as a…

Can Modern CRM be the Lifeline Retail is Looking for?

In a reversal of the traditional paradigm, today’s consumer expects brand loyalty to be reciprocal. They invest time as advocates of your…

Buy Now, Pay Later: Does it Work for your Online Retail Business?

Humans have been dynamically evolving the concept of loans and credit in commerce for hundreds of years — culminating in the explosion…

Putting the Customer First: Building a Profitable Online Presence

They say you can never go back. Nowhere is that more true than the retail market, which has seen a fundamental shift…

The Ethical Shopping Journey

One of my first jobs was at The Body Shop. It was the early 1990s, and the store was situated in a…

7 Questions Every Retailer Should be Asking Itself About Ecommerce and Shopper Loyalty

Continually mining and employing data is essential if retailers — and their brand partners — are going to meet shoppers’ expectations of…

How Technology Fuels Customer Experience and Brand Value

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. At a…

7 Ways Brands are Transforming Customers into Members with Subscriptions

Subscriptions originally emerged as a way of creating recurring revenue models for retailers and brands. They then evolved into a novel way…

10 Ways to Reshape and Refresh Your Product Portfolio

Many business owners delay updating their product portfolios to give themselves time to address other crucial operational tasks. Giving your portfolio a…

The Rise of the Digital Showroom

For years, brick-and-mortar (B&M) retailers have grappled with how to remain relevant in the ascendant era of ecommerce. As more consumers opted…

Supply Chain Digitization: Retail’s Guiding Light for Navigating Globalization

For retailers, the benefits of globalization extend far and wide. Globalization is undoubtedly complex in nature, but embracing it can enable companies…