Executive ViewPoints

What Brands Can Learn From D2C Trendsetters

D2C as a business model has always been around. We’ve seen it from the street sellers to the door-to-door salespeople who knew…

What Interior Design Will Look Like in 2022: Personalization, Nature and Augmented Reality

As with most industries, the pandemic accelerated processes that were well underway in the interior design sphere during the past few years….

Hit Hard by the Pandemic, Most Minority Business Owners Optimistic About the Future

In May 2020, McKinsey issued a report stating while the COVID-19 pandemic was shaking up small businesses across the board, it was…

What Can and Should Retailers Do About Climate Change?

The risks of climate change took center stage during 2021, as UN scientists linked global warming directly to human activities. With global…

How to Create the Best ‘New Normal’ Dining Experience With Data

Pandemic-era dining ushered in new elements of a night out. Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and…

The Power of Sound for Retail

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under…

The Existential Threat to Ecommerce

By all accounts, the pandemic was a boon to ecommerce. A McKinsey Report noted that lockdown orders crammed a decade’s worth of…

Virtual Queues: The Waiting Isn’t the Hardest Part

Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived and accelerated the rate…

How Consumer Data will Shape Retail Experiences in 2022

Consumer habits changed drastically last year as people went online to shop. According to McKinsey, 75% of consumers tried a new shopping…

4 Omnichannel Myths Keeping You From Success

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about…

How to Design Ecommerce Search Filters That Convert

Your site’s search box has an outsized role in buyer success. Did you know that approximately 40% of your visitors will use…

How Brand Perception and Shared Values Fundamentally Impact Customer Experience

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that…

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Executive ViewPoints

What Brands Can Learn From D2C Trendsetters

What Interior Design Will Look Like in 2022: Personalization, Nature and Augmented Reality

Hit Hard by the Pandemic, Most Minority Business Owners Optimistic About the Future

What Can and Should Retailers Do About Climate Change?

How to Create the Best ‘New Normal’ Dining Experience With Data

The Power of Sound for Retail

The Existential Threat to Ecommerce

Virtual Queues: The Waiting Isn’t the Hardest Part

How Consumer Data will Shape Retail Experiences in 2022

4 Omnichannel Myths Keeping You From Success

How to Design Ecommerce Search Filters That Convert

How Brand Perception and Shared Values Fundamentally Impact Customer Experience

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Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

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