Executive ViewPoints

Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World

When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed….

How To Create Products People Love

March and April are among the busiest months at Disney World. Millions of visitors will flock to Orlando during the spring school…

It’s Not Business as Usual: Achieving Retail Success in an Inflationary Environment

Many retailers today face two major problems: supplier cost increases and overall supply shortages that are driving inflation rates higher than have…

Consumer Goods and Retail CIOs Lead Online Shopping Initiatives

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve…

Calming the Storm: How Merchants can Take Advantage of the Volatility of Life by Embracing Multi-Dimensional Commerce

No one would argue that just over two years ago, the world as we knew it changed almost overnight. The retail industry…

Personalization is Changing the Search Bar — and Retailers Need to Keep up

Upon first glance, the ease of a search engine seems obvious. You arrive at a website, type a word or phrase into…

Beyond the Borders – How Retailers are Shifting Gears to Diversify

Collaboration is the new competition; it was back in 2013 that Harvard Business Review used this sentence to headline an article on…

Social Commerce: Why Content Matters in Modern Commerce

Remember what it was like to go shopping at the mall? You’d walk into a brick-and-mortar store, select your items from the…

Why an Active Brand Community is the Key to Customer Loyalty

Human beings need community. It’s a need that extends beyond our social behaviors into our purchasing decisions — nearly one-quarter of consumers…

How to Target Audiences For Advertisements During a Recession

There’s an increasing number of reports predicting an economic downturn. Just as we were configuring life around COVID-19, consumer behavior is drastically…

How Brands Can Bridge the ‘Experience Gap’ to Engage Online Shoppers

Once the pandemic is over for good (thankfully), we’ll have the chance to process what happened over the past few years. This…

Tackling the Growing Problem of Fashion Returns Earlier in the Supply Chain

While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the…

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Executive ViewPoints

Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World

How To Create Products People Love

It’s Not Business as Usual: Achieving Retail Success in an Inflationary Environment

Consumer Goods and Retail CIOs Lead Online Shopping Initiatives

Calming the Storm: How Merchants can Take Advantage of the Volatility of Life by Embracing Multi-Dimensional Commerce

Personalization is Changing the Search Bar — and Retailers Need to Keep up

Beyond the Borders – How Retailers are Shifting Gears to Diversify

Why an Active Brand Community is the Key to Customer Loyalty

How to Target Audiences For Advertisements During a Recession

How Brands Can Bridge the ‘Experience Gap’ to Engage Online Shoppers

Tackling the Growing Problem of Fashion Returns Earlier in the Supply Chain

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Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

Multimodal Commerce: New Era of Online Shopping

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