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3 Questions with CI&T’s Melissa Minkow: 2025 has Proven the Need for Supply Chain Resilience, Data Modernization

An Inside Look at the Supply Chain Chaos Caused by Tariff Uncertainty

Listen Now: From Red Carpet to Cart — Crafting Digital Experiences That Convert

Inside the Bob’s Discount Furniture Reality Show: Couples Clash to Create Marketing Magic

Prime Day Again Breaks Sales Records — and Offers Insight into Current Consumer Mindset

Usual Suspects Walmart and Amazon Lead NRF Top 100 Retailers List

Executive ViewPoints

What Retailers Can Learn from Grocers About Sustainability

Retailers can no longer ignore consumers’ demand for improved sustainability initiatives. From consumer lawsuits to national news headlines calling out failed eﬀorts…

Experimentation: The Holy Grail for Personalization, but Challenges Lie Ahead

Today’s online shoppers are looking for ecommerce businesses to connect with them on a personal level. By delivering relevant, targeted content and…

Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

As online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will cost merchants over $100…

Return-To-Office: Why Luxury Retailers Should Refresh Their Clienteling Strategies Along with Their Customers’ Work Wardrobes

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the…

Unlocking Commerce: The Win-Win of Dynamic Currency Conversion

As we navigate the complexities of global commerce, the need for efficient and transparent international transaction methods becomes increasingly apparent. One such…

Canada’s New Supply Chain Bill Creates Obligations for Retailers

Human rights advocates are applauding Canada’s new supply chain law. Passed this spring after four years of debate, Bill S-211, officially known…

Customers are Tired of Empty Shelves, and it’s Time for a Fix

For customers, many aspects of a shopping trip impact whether they view it as a success. From the customer service of store…

The Power of Shared Experiences: Why Brands Should Prioritize Micro-Influencer Communities in 2024

Parasocial relationships are defined as the relationships that users develop with media personalities — and these interactions have a major impact. The…

It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

The last three years have been a whirlwind for retailers and CPG companies. Pandemic-driven buying trends led to an explosion of new…

Considering a Multi-Carrier Strategy? 7 Questions to Ask Before Partnering with a Last Mile Delivery Provider

After months of negotiations with the Teamsters Union, UPS has been able to avoid what would have been the largest single employer…

Retail, POS Finance and the Quest for ESG

Accusations of “greenwashing” can lead to irreversible damage to reputation and consumer trust, and with environmental social governance (ESG) now high on…

Key Disaster Preparedness Takeaways for Retailers from an Eventful Summer

Amid record-breaking heat waves this past summer, many communities faced some intense weather events that caused significant power outages. On Father’s Day,…

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