Executive ViewPoints

Smash-and-Grab Is Only One Part of a Retailer’s Loss Prevention Story

Ever since a bold, mob-style group ransacked a California Nordstrom, we’ve seen increasing news of retail theft and loss. We’ve also witnessed…

AI Robotics will Drive the Future of Ecommerce

Supply chains have always been critically important. When retailers invest correctly, logistics presents the opportunity for not only hard cost savings but…

Secrets to Successful Alcohol Delivery: How to Minimize Risk and Protect Your Business

In recent years, alcohol ecommerce surged throughout the U.S. as 27 states made legislative reforms to permanently allow or substantially extend some…

Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In…

How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be…

Lost Goods or Lost Sales? How Connected Systems can Help Solve Retail’s Most Persistent Dilemma

With retail crime rising across the United States, many retailers are frustrated by the challenge of curbing the effects of organized and…

Sneaker and Sportswear Ecommerce: the ‘Non-Luxury’ Luxury Apparel Leader

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers…

Connected Packaging: Closing the Sustainability Gap Between Intention and Action

BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related to sustainability: 1. There…

Breaking Barriers: How Brick-and-Mortar Retailers can Deliver Exceptional Customer Experiences

People have been saying “Retail is dead” for several years now. The problem is it simply isn’t true. Multinational athletic apparel retailer…

Winning Over Baby Boomers with High-Quality Product Imagery

In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. Among the many factors that influence shoppers’ decisions,…