Executive ViewPoints

Amazon projected its first Amazon Go store would open to the public some time in early 2017. But more than six months…

Mergers and acquisitions (M&As) are increasingly being seen as an antidote to low or no organic growth,in a commercial world where established…

There’s a huge difference between evolving and dissolving. Sometimes that’s hard to see. If you’re tuned into the business news at all…

Successful loyalty programs are rooted in mutual understanding and fair value exchange — not just of goods and services, but of information….

The retail landscape has seen more change in the past 20 years than in the hundred years before. This new dynamism demands…

Retail stories don’t always make the national news, especially outside of the holiday season. Amazon’s purchase of Whole Foods however is a…

The now widely-accepted idea that having siloed customer data is a terrible mistake is, itself, a terrible mistake. Don’t get me wrong…

I was walking past a high-end British shoe shop when a pair of boots caught my eye. But disappointment struck when I…

In today’s marketing environment, the customer journey is more complicated than ever. For retailers and brands, this complexity is both an advantage…

It’s no secret that mobile engagement is forever changing how and when consumers shop. In fact, mobile devices drove nearly a third (31%)…