Executive ViewPoints

Yes, Customer Experience Still Matters For Retail

The pace of change, rising consumer expectations and emerging technologies give retailers a lot to consider as they try to create a…

How To Manage Holiday Worker Shortfalls With Analytics

The Black Friday countdown is on, and retailers are facing mounting pressure to get enough seasonal staff in time for the busiest…

In A Digital World, Don’t Forget About Your Physical Shelves

These days, there is so much emphasis on the online path to purchase that we sometimes forget that 90% of all purchases…

How Technology Is Improving The Courier Industry

These days, technology is having a profound effect on the business world, making professional life easier and more productive. IoT technology specifically…

How CX Will Make This Holiday Less Apocalypse And More Revival

As autumn moves into full swing, retailers work to finalize their preparations ahead of the holiday shopping surge. Each year, the fourth…

Design Thinking For Retail Innovation

Having worked with the retail industry day in and day out, I have come to terms with the constant transformation that takes place…

How Home Delivery Services Have Changed Shopping Behaviors And Brand Loyalties

Home delivery is shaping the way businesses connect with their customers. Thanks to Amazon, the seismic shift in customer expectation and buying…

Looking For A Competitive Advantage? Don’t Overlook Your Supply Chain

By 2021, 71% of logistics leaders believe their supply chain will be a key driver of quality customer service. But there’s a…

How Retailers Can Make The Most Of “America’s Hottest Job”

Bloomberg recently declared the data scientist to be “America’s Hottest Job,” citing a national trend of employing those with a master’s degree…

Using Location Intelligence To Boost Retail Efforts

Whether it is McDonald’s determining which locations are ripe for kiosk ordering systems or a mom-and-pop hardware store considering opening a second…