Executive ViewPoints

Customer Engagement: It’s About The Journey, Not Just The Destination

When you think of companies getting customer engagement right, you probably think of those rare moments where a company gets a headline…

3 Missteps In Managing Customer Marketing Strategy And Data

Mistakes happen. But if you can avoid them, wouldn’t you? You bet! Here’s your chance to learn from other marketers’ errors, with…

Hyperlocal Data Is Already In Retailers’ Store Cupboards – Just Take The Wrapper Off!

The retail industry’s disruption has many sources — demographic shifts, changes in consumer attitudes and behavior, as well as new and non-traditional…

What Retailers Can Learn From Disney

The lines can be long. The weather can be hot. And the cost — let’s not get into it. So why do…

How Voice Technology Is Helping To Reverse Retail’s Decline

We’ve been following the dramatic shift in retail for years. Customer expectations are changing, and retailers have engaged in new initiatives and…

How To Reduce Costs And Improve Data Analytics For Real-Time Business Decisions

The difference between a positive customer experience and one that leads to a lost customer can be how a customer’s data is…

Give Employees An Omnichannel Customer Experience Too

Today’s advances in Unified Communications (UC) can act as a major leap forward for retailers of all sizes operating into today’s omnichannel…

Predictive Analytics: Optimizing Pricing And Promotions In E-Commerce Means Combining Tools

Most retailers are already engaged in data analytics and predictive modeling. Today, using data to predict more successful outcomes — ultimately leading…

The Death Of Retail Or A Retail Renaissance — Which Is It?

Both property companies and retailers are reporting a crisis and the death of retail. Stores are being shut down or shrinking their…

Brick-And-Mortar Clothing Retailers: Replace Mannequins With In-Store Tech

Once you’ve worked in the mannequin business, you become judgmental of others — other mannequins, that is. And I mean really judgy. You might…

3 Ways For Retailers To Leverage The Extended ‘Back To School’ Season

Class may be in session, but that doesn’t mean back to school shopping is over. According to an August survey from the…

Creating Omnichannel Retail Insight To Drive Competitive Advantage

According to Harvard Business Review, 73% of customer journeys occur across multiple channels, and omnichannel customers spent 4% more on every in-store…

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Executive ViewPoints

Customer Engagement: It’s About The Journey, Not Just The Destination

3 Missteps In Managing Customer Marketing Strategy And Data

Hyperlocal Data Is Already In Retailers’ Store Cupboards – Just Take The Wrapper Off!

What Retailers Can Learn From Disney

How Voice Technology Is Helping To Reverse Retail’s Decline

How To Reduce Costs And Improve Data Analytics For Real-Time Business Decisions

Give Employees An Omnichannel Customer Experience Too

Predictive Analytics: Optimizing Pricing And Promotions In E-Commerce Means Combining Tools

The Death Of Retail Or A Retail Renaissance — Which Is It?

Brick-And-Mortar Clothing Retailers: Replace Mannequins With In-Store Tech

3 Ways For Retailers To Leverage The Extended ‘Back To School’ Season

Creating Omnichannel Retail Insight To Drive Competitive Advantage

Feature Your Byline

AI at a Crossroads: Leadership, Ethics, and ROI

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

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