Executive ViewPoints

Why Emotion is the Most Important Customer Experience Metric

Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle seat on a long…

The Waste Management Challenge of the Holiday Season

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain…

The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an…

Five Trends Poised to Shape the Future of Digital Experiences in 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for…

Resilience is Key as Payments Acceptance becomes Mission-Critical

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular…

How Smart Design will Shape the Future of Retail Media Networks

As retailers face the imperative of implementing a retail media strategy, the number of Retail Media Networks (RMNs) continue to grow. With…

Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest…

Embracing Unleadership: How Letting go can Propel Your Business to Success

Leadership isn’t confined to titles or roles — it’s something we all practice daily, often without even realizing it. Whether deciding how…

How AI is Driving Identity-Based Marketing Strategies to Boost Customer Lifetime Value

The ecommerce industry is undoubtedly booming in the United States despite predictions that economic uncertainty would hinder consumer spending. In fact, a…

In 2025, Changing Consumer Demand will Reshape the Supply Chain

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric…

Returns Fraud: Identifying and Addressing a Growing Threat

With the holiday season out of the way, next to come is a wave of returns that will stretch into the new…

Navigating the Tariff Era: A Strategic Roadmap for Retailers

The re-emergence of tariffs on the global trade horizon has once again thrust the retail industry into uncertainty. While policymakers often champion…

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Executive ViewPoints

Why Emotion is the Most Important Customer Experience Metric

The Waste Management Challenge of the Holiday Season

The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

Five Trends Poised to Shape the Future of Digital Experiences in 2025

Resilience is Key as Payments Acceptance becomes Mission-Critical

How Smart Design will Shape the Future of Retail Media Networks

Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers

Embracing Unleadership: How Letting go can Propel Your Business to Success

How AI is Driving Identity-Based Marketing Strategies to Boost Customer Lifetime Value

In 2025, Changing Consumer Demand will Reshape the Supply Chain

Returns Fraud: Identifying and Addressing a Growing Threat

Navigating the Tariff Era: A Strategic Roadmap for Retailers

Feature Your Byline

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Navigating Retail at 2025’s Halfway Point: What Omnichannel Retailers Need to Know

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

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