Trend Watch

E-Commerce Chargeback Costs Reach $40 Billion Per Year

Chargebacks, chargeback fraud and expenses related to managing them cost e-Commerce merchants $40 billion per year, according to Chargebacks 911. Retailers are…

How Innovative Solutions Close The Store-Online Gap For Home Depot, Z Gallerie And Best Buy

It’s been a persistent retail challenge to connect consumers’ online and offline experiences. The ascent of mobile has made this challenge even…

Exclusive Q&A: Is The AI Buzz More Hype Than Reality For Retail?

Artificial intelligence (AI) and machine learning were the blazing-hot buzzwords at the NRF Big Show in January 2018. But at least one…

Should Retailers Prioritize Workforce AI Investments?

Artificial intelligence (AI) was the hot topic at the 2018 NRF Big Show. Big-name retailers, including eBay and 1-800-FLOWERS.COM shared success stories;…

Never Too Late: 69% Of Super Bowl Viewers Shop Two Days Prior To The Big Game

Before the New England Patriots and Philadelphia Eagles square off in Super Bowl LII in Minneapolis on Feb. 4, retailers had better…

Does The 5.5% Holiday Sales Increase Signal A 2018 Retail Rebound?

While 2017 was arguably a year of turmoil for retailers, the industry managed to end on a high note: $691.6 billion in…

NRF 2018: Retail Personalization Reaches A Crossroads

The National Retail Federation Big Show jammed the Javits Center with people, technology and excitement from January 14 to 16, and Retail…

NRF 2018 Recap: Positive Economic Forecast, The ROI Of AI, China’s Fast Growth

The National Retail Federation Big Show 2018 is in the rear-view mirror now, but the insights that were shared will make their…

Terry Lundgren, Retail CEOs All Agree: Personalization Is Paramount For 2018

The fourth annual NRF Foundation Gala took place in New York City on Jan. 14, featuring an awards program and formal dinner…

Walmart CEO McMillon Champions Employee Training And Business Transparency

The headlines last week focused on Walmart raising its starting minimum wage to $11 per hour, adding benefits and offering a one-time…

Will Sears Live To See Holiday 2018?

While department stores such as Macy’s, Kohl’s, JCPenney and Nordstrom all generated promising holiday sales numbers, Sears had an abysmal November and…

How Amazon Flexes Its Private Label Muscle

Amazon has a number of powerful assets, from logistics expertise and one-click payments to its quasi-captive audience of Prime members. But one…

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