Industry Insights

Cisco Study Addresses Consumers’ Desire For Self-Service

The majority of worldwide consumers are open to self-service shopping experiences and virtual customer service, according to the Cisco Customer Experience Report…

Digital Coupon Users Spend 42% More Than Average Shoppers

Digital coupon users shop more frequently and spend significantly more during each trip than the average U.S. consumer, according to a study…

Rewards Motivate Moms Influencing $2.4 Trillion Each Year

Offering rewards helps retailers engage with today’s digitally savvy consumer. In fact, research shows most moms (81%) are more likely to respond…

Internet Week NY: Retailers Strive To Utilize Technology With A Human Touch

While it is easier than ever to connect with customers in a wired world, retailers are looking for ways to add technology…

Connected Consumer Series Helps Retailers Position For Success

Top retail thought leaders converged online last week for the second annual Connected Consumer Series. Hosted by Retail TouchPoints, the four-day event…

New SDL Survey Reveals Global Mobile And Social Consumer Preferences

Consumers’ browsing and buying strategies are extending across digital and physical channels. As a result, shoppers are demanding seamless and consistent brand…

10 Retailers Receive 2013 Channel Innovation Awards

In its third year, Retail TouchPoints is proud to present Channel Innovation Awards to 10 deserving retail companies. This award program is…

Forrester Study Highlights Mobile Trends In 2013

More than one billion smartphones are in use worldwide, according to a recent mobile trends study conducted by Forrester Research. “Mobile is…

American Eagle Outfitters Drives Long-Term Profits With Project LASER

Retailers across verticals are restructuring marketing, inventory and other key processes to help keep pace with consumers’ demanding, multichannel shopping behaviors. …

Retailers Are Discovering A Valuable New Payment Platform In Social Media

This is Part 3 of the Retail TouchPoints Payment Report. View Part 1, or Part 2. Click here to download the…

Retailers Continuously Change Prices Yet Can’t Measure Impact

Retailers are responding to increased competition across channels with aggressive and continuous price changes. Business challenges from competitors as well as customers…

5 Mobile Wallet Features That Promise To Transform The Customer Experience

This is Part 2 of the Retail TouchPoints Payment Report. Part 3 will appear in the May 14 newsletter. Read Part…

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Industry Insights

Cisco Study Addresses Consumers’ Desire For Self-Service

Digital Coupon Users Spend 42% More Than Average Shoppers

Rewards Motivate Moms Influencing $2.4 Trillion Each Year

Connected Consumer Series Helps Retailers Position For Success

New SDL Survey Reveals Global Mobile And Social Consumer Preferences

Forrester Study Highlights Mobile Trends In 2013

American Eagle Outfitters Drives Long-Term Profits With Project LASER

Retailers Continuously Change Prices Yet Can’t Measure Impact

5 Mobile Wallet Features That Promise To Transform The Customer Experience

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

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