Industry Insights

Some Retailers Cut Hours And Benefits, Others See Opportunity With Obamacare

Web site issues aside, while much of the publicity regarding Obamacare has centered around companies cutting back hours and reducing health care…

Cross-Channel Fulfillment Takes Priority Over Other Omnichannel Initiatives

Many retailers are establishing their plans for creating a seamless, omnichannel customer experience. New research from OrderDynamics and Forrester Consulting reveals that…

Online And Mobile Generate Record Revenue During Thanksgiving Weekend

Results from Thanksgiving weekend confirm that e-Commerce and mobile accounted for more sales than any previous year, and industry experts predict that…

Steel This Starbucks Card, Part Two

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire, retail industry executives get plugged…

TOMS, Warby Parker Discuss Charitable Strategies On #GivingTuesday

Executives from TOMS and Warby Parker, two retailers that focus on charitable giving, converged with a variety of global charities, businesses and…

SMBs Build Customer Relationships With CRM And Targeted Emails

This is Part 2 of the Retail TouchPoints SMB report. Part 1 of the report appeared in the Nov. 26th newsletter….

Less Than Half Of Marketers Report Sufficient Access To Relevant Business Data

The ability to mine value from marketing data is critical to achieving competitive advantage. But as data from social media, mobile content,…

IT Investments Help SMBs Compete With Larger Competitors

This is Part 1 of the Retail TouchPoints SMB Report. Part 2 will be featured in the December 3 newsletter. Smart…

U.S. ‘Switching Economy’ Leaves $5.9 Trillion Up For Grabs

Businesses are failing to improve customer experiences to drive satisfaction and long-term brand loyalty, according to Accenture in a recent report that…

Captivating Shoppers With Mobile Devices And Self-Serve Kiosks

Consumers are using multiple devices throughout their browsing and buying processes, whether they’re sitting on their couch at home or in a…

WoMI Revealed As Next-Generation Customer Experience Metric

Simple evaluations of customers’ shopping experiences can deliver the analytics retailers need to assess and improve the customer experience. Introduced in 2003,…

RSR Study: Marketing Experiences An Organizational Drift

Retail “laggards” believe their marketing departments are not spending sufficient time acquiring new customers, according to a benchmark study conducted by Retail…

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