Executive ViewPoints

Want AI to Deliver Real Insights into Human Behavior? Take it to the Store

It seems like just about everyone on earth is obsessed with the promise of artificial intelligence. Read through any magazine or online…

AI-Powered Store Intelligence Shines a Light on Shrink

For as long as shrink has been an issue in retail, it’s primarily been tied to human mistakes or crime. Theft, store…

Chatbot-Powered Shopping: The Next Frontier of Generative AI

The world’s largest search companies — so far, Microsoft, Google and Baidu — are the pioneers of generative AI. However, one internet…

Winning Back the Impulse Spending Mojo

Our recent study conducted with IHL, How Retailers Win Loyalty in an Omnichannel World, looks into the need for all retailers to…

Unlocking Success in Search: The Importance of Holistic Search Intelligence

Google’s ever-changing SERP (search engine results page) landscape and intense competition pose a significant challenge for brands, retailers and advertisers striving to…

Automation Isn’t Always the Answer to Warehouse Inefficiencies

Never more so have retailers needed the mantra of resource optimization to cascade throughout their operations. Supply chain managers are having to…

As Retail Delivery Grows, Tax Authorities Look for Their Share of Revenue

Nearly every major retailer has embraced consumer demands for quick and easy delivery. In fact, experts predict that online food delivery alone…

5 Emerging Conversion Best Practices for Ecommerce Websites

In our post-pandemic world, online shopping behavior is rapidly changing — and modern ecommerce businesses need to adapt to keep up. Today,…

From Aisles to Algorithms: How Small and Medium Retailers Can Leverage AI

AI in retail is everywhere. Walmart uses it to analyze what customers are buying and adjust inventories and supply chains automatically. Amazon’s…

Data-Driven Sustainability: How Supply Chain Efficiency and Clienteling Drive More Sustainable Operations and Customer Choices

Luxury retail brands are making sustainability a priority more than ever before. From choosing more eco-friendly materials to incorporating energy-saving technologies, these…