Executive ViewPoints

Laying the Operational Foundation for Autonomous Stores

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often…

‘Tech Tipping’ is Angering Consumers. Here’s How to do it Right.

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array…

The Convergence of AI and Composable Architecture in Ecommerce

With the help of ChatGPT and Bard, the hype around generative AI has soared over the past few months, with experts shouting…

The Dragon’s Discount: How Chinese Shopping Apps Are Breathing Fire on Amazon’s Market Share

Need to save some money from too much shopping on Amazon? Check out Temu! Temu, the latest shopping app to shoot up…

Stop: Your Customer Journey isn’t Benefitting Your Customer

The online shopping industry has surpassed 2.6 billion digital shoppers in the first half of 2023, with 33% of the globe now…

How to Evolve and Personalize in the Digital Marketplace Economy

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has…

The Rise of Micro Markets in Airports

The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a decrease in passenger traffic…

5 Ways Retailers can Begin to Market from the Outside-In

Retail marketing is undergoing its largest transformation since the dot.com boom. The ongoing decentralization of retail and retail marketing is forcing CMOs…

INFORMing Customers: A New Retail Requirement

Since 2021, states and the federal government have been pushing to provide consumers with more information about the parties with whom they…

Turning Retail Losses into Profits

How can retailers transform losses into profits? External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation…