Executive ViewPoints

Why Retailers are Prioritizing Human-Machine Collaboration over Full Warehouse Automation

Integrating advanced technology into retail operations is becoming increasingly crucial as market demands evolve. Consumers now expect next-day delivery, click-and-collect, swift returns…

The End of a Transaction is Just the Beginning: Fostering Engagement, Loyalty and Return Visits at Checkout

To compete today, retailers must develop new and innovative ways to engage their customers and generate more loyalty. Fortunately, the shift toward…

Move Past Hype to Focus on Value with AI Implementations in the POS Space

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. Although the technology…

The Top Five Challenges Hindering Retail Media Growth

The incredible success of retail media means it is here to stay and will continue to radically reshape the industry, and consumers’…

Customer Service is Personal, so Show Me the Love

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024…

The Rising Tide of Pushout Theft: A Challenge for Retailers

In the retail world, a unique type of theft has been steadily increasing: pushout theft. This phenomenon, where shoplifters brazenly wheel out…

AI: Hype vs. Reality

TikTok has given us “girl math” and “boy math,” and now I’d like to add “Tech Math” to the mix. Tech Math…

Shopify’s Double-Edged Sword: Tackling Accounting Complexities with Automation

In an era when ecommerce is reshaping retail, platforms like Shopify have emerged as indispensable allies for businesses large and small. Shopify,…

Unlocking Retail Growth: The Power of Network Analytics for Strategic Insights

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. In this dynamic environment, making informed, data-driven decisions…