Executive ViewPoints

Strategies To Engage The Evolved Consumer

By Rick Chavie, VP, Marketing Retail and Hospitality Solutions, NCR Years ago, the relationship between the shopper and shopkeeper was dramatically different….

Q&A with Verlin P. Youd, SVP Sales & Marketing, SCOPIX

Compiled by Debbie Hauss Video analytics have become a vital component of many retail operations, providing the ability to track in-store activities…

The Retail Rush To Cloud Computing For Forecasting And Pricing Solutions

By Rafael Gonzalez Caloni, Executive Vice President of Marketing, Predictix The cloud is all the rage these days, from Microsoft’s “to the…

5 Fundamental Live Chat Mistakes

By Steve Castro-Miller, President and CEO, Bold Software In the past, many businesses thought of live chat technology as a one-dimensional tool…

5 Ways to Create Customer-Centric Service at the Return Counter

By Robert E. Walters, VP of Sales & Marketing, The Retail Equation More and more retailers are seeking innovative ideas to deliver…

How Engagement Communications Extend 2010 Holiday Sales Into 2011

By Scott Zimmerman, President of TeleVox Software, Inc. As the credit card bills from Christmas arrive in the mail, you’d think people…

The Chicken-or-Egg Dilemma in Retail: Which Comes First — People or Product?

By Noel Goggin, RedPrairie SVP & General Manager – RetailClick here to listen to an exclusive interview with Noel Goggin. Following the…

How To Successfully Leverage Facebook To Drive Commerce

Socially-driven features like Share-Within-Your-Network (SWYN) and Refer-a-Friend enable retailers to extend brand outreach by empowering enthusiasts to spread the word. Social Marketing-as-a-Service…

Author Offers Key Tactics To “Empower” Store Associates & Extend Social Outreach

As retailers are tasked with delivering an integrated approach to customer service, social media has offered the opportunity to cultivate a community…

6 Essentials For Improving Retail Store Management With Web-Based POS

By Tom Greenhaw, Founder & CEO, Cashier Live Retailing is the cornerstone of a free market economy. It took a lot of…

Defy Customer Defection: 3 Steps to More Relevant Customer Communication

By Connie Hill, Founder and President, VeraCentra Lack of relevancy advances customer defection. A recent study revealed that 63% of consumers have…

Acxiom VP Promotes “Generating Jingle” To Engage Last-Minute Holiday Shoppers

While the recession is technically over, research shows consumer sentiment is still dismal. According to a recent survey from BIGresearch, 81% of…

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Executive ViewPoints

Strategies To Engage The Evolved Consumer

Q&A with Verlin P. Youd, SVP Sales & Marketing, SCOPIX

The Retail Rush To Cloud Computing For Forecasting And Pricing Solutions

5 Fundamental Live Chat Mistakes

5 Ways to Create Customer-Centric Service at the Return Counter

How Engagement Communications Extend 2010 Holiday Sales Into 2011

The Chicken-or-Egg Dilemma in Retail: Which Comes First — People or Product?

6 Essentials For Improving Retail Store Management With Web-Based POS

Defy Customer Defection: 3 Steps to More Relevant Customer Communication

Acxiom VP Promotes “Generating Jingle” To Engage Last-Minute Holiday Shoppers

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State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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