Latest News & Articles - Retail TouchPoints

Countdown to Compliance: Are Your Subscriptions Compliant with the FTC Click-to-Cancel Ruling?

The approach businesses use to build lasting customer relationships through recurring services has undergone a fundamental change over the past decade. Now,…

CVS to Open 12 Small Pharmacy-Focused Stores

Over the next year, CVS will open a dozen small-format stores in locations throughout the U.S. that will include full-service pharmacies but…

Shein Offers Guided Product Discovery with New ‘Trend Stores’

Shein hopes to make shopping on its site more seamless and fun with the debut of “Trend Stores,” a collection of curated…

Lowe’s Teams with OpenAI to Develop AI Assistant for Homeowners

Lowe’s has a new sales associate — Mylow, a conversational AI agent available anywhere, anytime for MyLowe’s loyalty members. Mylow is designed…

UPDATE: Alimentation Couche-Tard Calls for ‘Full Engagement’ from 7&i in Merger Talks

[Update as of March 11, 2025] Canada-based Alimentation Couche-Tard (ACT) has responded to statements by Seven & i Holdings (7&i) regarding the…

5 Simple Steps to Create a High-Impact Brand Sweepstakes

Looking to increase brand engagement, boost awareness and grow customer loyalty? It might be time to run a brand sweepstakes! By offering…

Retail Trendcaster: Turning Hot Topics and Trends into Actionable Insights

Q1 is always a whirlwind for the retail space. Once New Year’s Day is behind us, analysts and industry experts get busy…

Best Buy Canada Looks to Grow Online Marketplace with Addition of International Sellers

As its U.S. counterpart readies to launch a new online marketplace, Best Buy Canada is expanding its own with the integration of…

Beyond, Inc. Shuffles Leadership in Bid to Speed up Growth

Amid continued losses and a host of new investments, Beyond, Inc. is once again switching up its top leadership to propel a…

Barnes & Noble Workers in Illinois, NYC Win Union Contracts

Employees at a Barnes & Noble store in Bloomington, Ill. have ratified a new three-year contract under the aegis of the Retail,…

How Retail can Turn the Tide on Associate Wellbeing

Retail workers are the face of the company. They are the people who interact with shoppers and provide a memorable experience. But…

30-Year Retail Veteran Reveals how to ‘Thrive in an Exponential World’

Gary Hawkins has been enmeshed in the retail industry for nearly three decades as a practitioner and advisor for companies ranging from…

Walgreens Agrees to $10B Sycamore Partners Acquisition

Walgreens Boots Alliance (WBA) has finalized a deal with private equity firm Sycamore Partners to take the company private after being in…

FreshDirect Taps Uber Eats to Expand Grocery Delivery Reach

FreshDirect is partnering with Uber Eats to expand its delivery reach in New York City. This is the online grocer’s first entry…

Retailers’ Quest for Seamless Shopper Journeys Fuels Payment Modernization Projects

Even though more than half (56%) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even…

7 Ways Service Providers can Motivate Customers with Digital Incentives

Discounts are a staple of the retail landscape. But just because discounts are popular doesn’t mean they’re smart. Consider: For service providers,…

Dollar Tree Hires Next Finance Chief

Dollar Tree has found its new Chief Financial Offer. Starting March 30, 2025, Stewart Glendinning will take the role after initially joining…

The Home Depot Launches New Suite of Gen AI Tools for Customers

The Home Depot has unveiled Magic Apron, a proprietary suite of generative AI tools designed to help customers with their home improvement…

UPDATE: Joann Begins Closing Sales in 790 Locations

[Update as of March 6, 2025] Joann has officially started closing sales at all of its 790 locations nationwide, according to a…

The Story Behind Verizon’s Ambition to Become a ‘Local Community Brand’

Given its primary role as a telecommunications provider, it can be easy to overlook the fact that Verizon also is one of…

Combating Brand Impersonation in the Digital Age

In retail brand impersonation attacks, cybercriminals pose as trusted retailers or brands to deceive consumers into revealing sensitive information, making payments for…

Urban Outfitters Launches Exclusive Hanes ‘Heritage’ Collection

Urban Outfitters is collaborating with Hanes on an exclusive 28-piece collection of innerwear and apparel for men and women, providing a fresh…

David’s Bridal Taps Insider as New CEO to Support Brand Revitalization

David’s Bridal is putting Kelly Cook, its current President of Brand, Technology and Finance, into the CEO seat starting April 1. On…

Target Details Plans to Drive Over $15 Billion in Sales Growth by 2030

Target has ambitious plans to drive an additional $15 billion in sales growth by 2030. Key priorities include enhancements to its brick-and-mortar…

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