This episode is brought to you by Airia.
As AI adoption accelerates in retail, so do its risks — from AI model outages to hallucinations. That makes the need for security, governance and guardrails around AI usage critical for retail operations. In this Retail Remix Deep Dive bonus episode, guest host Adam Blair of Retail TouchPoints, sits down with the CEO of AIRIA, Kevin Kiley, to explore how retailers can unlock the promise of AI without exposing themselves to unnecessary vulnerability.
Together, they unpack where AI is delivering real value across retail, from store associate enablement to back-office operations. Key takeaways include:
- Why AI is a strong fit across retail functions, from the store floor to legal and supply chain;
- The hidden risks of agentic AI, including data access, outages and model drift;
- How governance, observability and auditability are becoming non-negotiable;
- Why flexibility across AI models is critical as capabilities evolve at breakneck speed; and
- Where retailers are seeing the biggest ROI today — from associate training to contract review.
Discover how Airia’s no-code AI platform empowers retail teams to automate inventory, customer support, and more—without technical expertise. Ready to make AI work for you? Visit airia.com/retailtouchpoints to learn more.
