POS / Payments / EMV

Payment has become a challenging and complicated scenario for retailers. Mobile technology, NFC and EMV offer valuable opportunities, but at a cost. Together with payment processors, banks and technology providers, merchants must uncover the best solutions for their particular business. If it’s time for a POS upgrade, then mobile POS featuring a variety of payment options must be on the table. Access the latest trend updates, news, and case studies with this up-to-the-minute coverage.

Heartland Acquires Beanstalk Data To Add Customer Engagement Capabilities

1heartlandHeartland Payment Systems has acquired Beanstalk Data, a customer engagement platform provider for quick service and fast food restaurants, for an undisclosed amount. The payment processor aims to help restaurants integrate their CRM systems and marketing and engagement programs with its POS and e-Commerce solutions.

Beanstalk Data will, together with Heartland’s existing POS solutions, comprise the Heartland Commerce division. This segment is designed to deliver secure POS solutions, payments processing capabilities and other business service applications for the hospitality and retail industries.


KTC: The Secret Ingredient Of Starbucks’ Mobile Pay App Success

1yanivzookIf there were an Academy Awards category forwinners in digital payments, Starbucks would definitely have an Oscar for its Mobile Pay App. Runners-up like Apple Pay and Samsung’s LoopPay are frankly lagging behind.  

The figures are impressive: 16% of Starbucks’ transactions occur via mobile, representing more than 7 million transactions a week, and the application has over 12 million active users in North America. In 2014, more than $2 billion worth of transaction volume was paid through the Starbucks app. That’s a mind-boggling rate of mobile penetration when compared to other retailers’ app programs or even mobile payment applications.


Pay With Amazon: Another Way To Threaten Traditional Retail

It would be an understatement to say that Amazon is the talk of the retail industry at this point, with the retailer now signing up more than 50 million Americans to its Prime service, increasing its Q4 sales 22% and now even rumored to be opening as many as 400 brick-and-mortar bookstores in the U.S.

But all signs point to the fact that Amazon is jumpstarting yet another endeavor through the growth of its payments service, Pay with Amazon. The recent publicity around the service sends a message to retailers that Amazon can process payments on its own site — and on other retail sites as well.


Digital Receipt Solution Expands Communications ‘Real Estate’

1starcloudStar Cloud Services, a subsidiary of receipt printer manufacturer Star Micronics, has launched Receipt Flip, a two-sided, color digital option for SMBs. This new capability, which is free to Star Cloud Services’ customers, is designed to give retailers the ability to display content such as terms and conditions, store policies and promotions on the back of the receipt.

Other digital receipt solutions require customers to take a photo of only the front of the receipt, resulting in missed opportunities for marketing and loss prevention departments. Email receipts require the customer to give up their email address, which is something they are not always eager to do.


Big Data Goes Small (Business)

1Norm Merritt ShopKeepCorporate behemoths are no strangers to big data. Big box retailers like Walmart have been leaning on detailed analytics for some time now, using insights to inform business strategy and enhance their competitive advantage. Take Target for example — linger too long in their shoe department and you may receive a coupon for those running shoes you checked out online, but never bought.

These capabilities have largely remained the privilege of retail giants, but thanks to advancing technology — such as smart point-of-sale systems — small businesses are getting a piece of the big data pie, giving them the tools needed to take back Main Street. For the first time, independent merchants have access to previously uncaptured and inaccessible data — a capability that will forever change consumer-merchant relationships. It’s a real-life David and Goliath story, small merchant versus corporation, with big data as the proverbial slingshot. How small businesses apply these analytics, however, will determine the outcome of this unprecedented opportunity.


Zaxby’s Upgrades Gift Card Program With Paytronix

1zaxbysFast casual restaurant chain Zaxby’s, which operates in more than 700 locations in Southeast U.S.,has chosen the Paytronix Systems Gift Card Program as its new gift card processor. The program is designed to streamline gift card activity and facilitate new capabilities, such as virtual gifting and mobile offerings. It can be integrated to the Paytronix Rewards Program or stand on its own.

The Paytronix Gift Card Program also will provide the Zaxby’s finance teams with a solution to reconcile sales and redemptions across multiple channels.


Going Contactless: Learning from Other Markets

1FIMEIf you are one of the 85% of merchants still working on your EMV acceptance plans, you may be considering accepting contactless and mobile payments as part of your migration. In fact, it looks like many retailers are going the contactless acceptance route. Javelin recently did a study, projecting that one-third of U.S. establishments will accept contactless payments by 2019. Should you be part of this group?

When making this decision, some good news is that most EMV terminals shipped today are capable of accepting contactless and mobile payments, so extra hardware isn’t necessary to implement contactless acceptance. And there are significant benefits for a retailer that enables contactless acceptance for both contactless chip cards and NFC-enabled mobile wallets:


Solving The Complexities Of Payment Management

1pazienOne of the most important, yet often overlooked aspects of online retail is collecting payments. Right now, highly optimized sites support more than 10 different currencies and over four different payment methods. Next year, e-Commerce volume is expected to be up 236% from the volume of 2012. With more and more global citizens shopping for goods and services online, the need to support more payment methods and currencies increases, leaving merchants with the responsibility to meet this growing demand.  

To muddy the water a little more, there are more than 1,000 registered payment providers to choose from and 300+ different payment methods. Retailers must pick and choose specific regions to focus on and integrate their potential customers’ preferred currencies and payment methods by choosing the right payment provider for their specific situation. Crucial analytics come into play once payment providers are integrated, as retailers must focus on the ROI of each provider and payment method.


Waitrose Adds Mobile, Tablet-Based POS With Extended PCMS Contract

1waitroseBritish retailer Waitrose has extended its contracts with PCMS for an additional 10 years. The retailer will implement the PCMS VISION OnDemand service-based applications, including mobile and tablet-based POS.

The OnDemand software gives Waitrose the flexibility to operate mobile payment devices and accelerate new ideas for the retailer’s store concepts, including Grazing and Juice Bars. For the past 10 years, PCMS has provided the entire Waitrose chain with EPOS software and its SmartStore loss prevention software.


Giant Tiger Selects PCMS For POS Update

1gianttigerCanadian discount retailer Giant Tiger has chosen PCMS VISION BeanStore as its new POS solution. The solution will replace a legacy system in more than 200 locally owned stores across Canada.

“After a review of the solutions available to the market, we selected PCMS to provide technology meeting the diverse, multi-sector needs of our business,” said Jeff Scobie, VP, Information Systems, Giant Tiger Stores Limited. “PCMS and VISION BeanStore offer substantial value through a reduced cost of store system ownership as we move to a single-server solution and link our stores centrally, removing the investment in individual stores servers while providing more operational efficiency and higher levels of customer satisfaction.”


Fujitsu Spotlights Self-Service And Customer Engagement Solutions

1fujitsuWith customer engagement demands continuing to accelerate, Fujitsu has launched a variety of new solutions to deliver omnichannel functionalities, faster POS checkouts and expanded self-service capabilities. These new technologies include:

  • Fujitsu Impulse, a self-service unit designed for a small store environment;
  • Fujitsu Fresco, a POS selling application for grocers to boost productivity in stores, operations and IT groups;
  • Fujitsu U-Scan 6.0, the latest software to speed up the self-checkout process and optimize security; and
  • Retail Wearables, a patent-pending wearable solution from Fujitsu and Microsoft designed to keep staff connected with management and customers.

Fujitsu also addressed concerns around a lack of actionable shopper engagement intelligence in e-Commerce with its cloud-based Retail Engagement Analytics solution. This solution integrates with POS and key retail information systems to allow retailers to detect, connect and engage with customers.


Brightpearl Raises Additional $11 Million To Grow SMB Client Base

Brightpearl logoBrightpearl, which supplies a cloud-based inventory management and business platform to SMB retailers and wholesalers, has raised $11 million in its latest round of financing. This brings the company's funding total to $30.5 million. Brightpearl will use the cash, from Eden Ventures, MMC Ventures and Notion Capital, to accelerate the growth of its sales and marketing organization in the U.S., and to scale engineering, service and support teams to deliver value to its more than 1,400 customers in 30 countries.

The Brightpearl software provides an integrated solution combining accounting, inventory, purchasing, CRM, shipping/fulfillment, POS and other modules to help manage multiple aspects of a small to medium-sized retail business.


Elo-Verifone Integration Supports EMV And Mobile Payments

1ELO images

Global supplier of interactive touchscreen solutions Elo announced at the NRF Big Show that its self-service platform would integrate with the Verifone e355 payment devices. The addition brings support for loyalty programs and emerging payment methods including EMV, NFC (Near Field Communications) and mobile wallets to retail self-service and endless aisle environments.

By integrating its all-in-one tablet solutions with the Verifone e355, Elo's solution simplifies and reduces the cost of supporting new payment and loyalty methods in these retail settings.


New HP POS Integrates Intel Data Security Technologies

HP RP9 Retail System frontA new point-of-sale system from HP is the company's first to include key integrated peripherals enabled with Intel Data Protection Technology for Transactions (DPT for Transactions) technology. The HP RP9 Retail System, which was introduced at the NRF 2016 Big Show, provides end-to-end protection of both payment and non-payment customer data. This creates a secure transaction path that routes data directly from the point of entry to a bank's servers, encrypting sensitive information throughout the process.

"We know the safety of personal data has become a growing concern for retail customers in recent years," said Joe Jensen, VP of Intel's Retail Solutions Division in a statement. "Our Data Protection Technology implemented on the new HP RP9 retail system helps assure customers their data is safe from the moment they make a purchase and provides peace of mind for retailers who are ultimately responsible for customer information."

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