Menu
RSS
Special Reports

Retail TouchPoints Special Reports provide a comprehensive, detailed look at a specific industry trend or topic. Each article features industry insights, statistics, expert quotes and case study examples. Topics include Omnichannel Customer Service, Social Media, Retail Payment, Next-Gen Technologies and much more.

How To Gain ROI And CX Values From Beacon Strategies

Beacons can help retailers access information about in-store shopper activity and deliver a better customer experience by implementing a layer of e-Commerce-style analytics on their store shelves. When used as part of a complete omnichannel strategy, the sky (or at least the retailer's ceiling) is the limit. If you're on…
Read more...

Rethinking Loyalty In The New Era Of Retail

Retailers know all too well about the virtues of loyal customers. Rather, it's the customers who need to be sold on the virtues of being loyal to a retail brand. This Retail TouchPoints Special Report examines the ingredients that go into successful loyalty programs for today's consumers. Programs that create…
Read more...

Engaging And Empowering The Modern Workforce

As retailers build out their omnichannel operations and engagement strategies, associates' to-do lists and necessary skill sets are growing dramatically. In this special Retail TouchPoints feature, industry analysts and experts illustrate how retailers can capitalize on the power of their greatest assets: their store associates.
Read more...
Subscribe to this RSS feed