UK-based Tapi Carpets & Floors will implement the IntelocateRETAIL issue resolution management system as it reopens its 135 stores. The software will help the retailer increase transparency and the speed at which it resolves COVID-19-related issues, with the larger goal of increasing cost efficiencies and enhancing communication.
The cloud-based IntelocateRETAIL platform integrates with corporate email systems to enable rapid communication of issues that require central office attention or approval. The tool shows which issues remain outstanding so that compliance can be achieved in real time, helping retailers handle complexities around cleaning, social distancing and shifting workplace conditions and rules.
“Tapi is a progressive retailer and we are always seeking innovative ways to manage our business whilst keeping our overheads low,” said Tracey Skea, Business Development Director at Tapi Carpets & Floors in a statement. “IntelocateRETAIL will be a key tool for us as we continue to reopen our stores across the country with the additional transparency and support that the system provides us. Our initial trials have shown a substantial reduction in time spent on issue resolution across our estate and a reduction in the cost as a direct result.”
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