Omnichannel Alignment

Seen and Heard at #NRF2024: 5 Trends from the Big Show

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees…

Kirkland’s Promotes COO to CEO Post

Home decor and furniture retailer Kirkland’s, Inc., has promoted Amy Sullivan to CEO, effective February 4, 2024. She has been with the…

CEOs of Saks, Barnes & Noble: Big Pivots Can Pay Off (as Long as They’re Customer-Focused)

Saks Fifth Avenue wasn’t always known by that name. As CEO Marc Metrick pointed out, in its early days, when it was…

Samsonite Rolls Out Mobile-Driven Point-of-Service Across Europe

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by…

Ikea to Open 4 More ‘Plan and Order Point’ Stores in 2024

Ikea, which debuted its Plan and Order Point store format in Dallas in November 2023, will add four additional locations this year,…

Build-A-Bear Enhances Shopper Journey by Delivering Relevant Customer Data to Associates’ iPads

Build-A-Bear Workshop has deployed a new cloud-native, mobile-first POS and customer engagement solution in 450 stores across the U.S., Canada and the…

Office Depot Improves In-Store Task Completion Rate by 42% with Cloud Technology

Office Depot’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software…

AI Steps into the Retail Arena

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many…

Amazon Launches New Service to Help Connect Customers with Chronic Conditions to Care

Amazon has debuted a new service called Health Condition Programs aimed at helping people more easily discover and enroll in digital health…

As DTC Business Wanes, Solo Brands Taps New President and CEO

Solo Brands, a company with a portfolio of lifestyle brands including Solo Stove, Chubbies, Oru Kayak, ISLE and Icy Breeze, has announced…

Instacart Expands In-Store Retail Media Offering with Addition of Smart Cart Ads

Instacart is bringing advertising to its AI-powered smart shopping carts, Caper Carts. The new offering will be piloted at Good Food Holdings’…

Eli Lilly Launches DTC Platform Offering Direct Access and Home Delivery for Some of its Drugs

One of the largest pharmaceutical companies in the world, Eli Lilly, is going DTC with the launch of the new LillyDirect platform,…

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Omnichannel Alignment

Seen and Heard at #NRF2024: 5 Trends from the Big Show

Kirkland’s Promotes COO to CEO Post

CEOs of Saks, Barnes & Noble: Big Pivots Can Pay Off (as Long as They’re Customer-Focused)

Samsonite Rolls Out Mobile-Driven Point-of-Service Across Europe

Ikea to Open 4 More ‘Plan and Order Point’ Stores in 2024

Build-A-Bear Enhances Shopper Journey by Delivering Relevant Customer Data to Associates’ iPads

Office Depot Improves In-Store Task Completion Rate by 42% with Cloud Technology

AI Steps into the Retail Arena

Amazon Launches New Service to Help Connect Customers with Chronic Conditions to Care

As DTC Business Wanes, Solo Brands Taps New President and CEO

Instacart Expands In-Store Retail Media Offering with Addition of Smart Cart Ads

Eli Lilly Launches DTC Platform Offering Direct Access and Home Delivery for Some of its Drugs

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

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