Microsoft and FedEx are partnering to combine FedEx’s network intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-platform “logistics as a service” offering for retailers. The solution is expected to launch in the second half of 2022.
The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders. The solution also aims for easy integration with existing ecommerce platforms and benefits for shoppers including:
- Faster, more cost-efficient delivery;
- Near real-time delivery status communications; and
- Frictionless returns with approximately 60,000 FedEx drop-off locations and printerless QR codes.
The platform uses data and AI to create an omnichannel order management application that integrates with existing enterprise resource planning (ERP) and customer relationship management (CRM) systems. It also is equipped with prebuilt connections to tools brands already use for omnichannel order intake, cross-channel order fulfillment and delivery, and rules-based order orchestration actions within a low-code/no-code environment.