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#RICE24 Solution Spotlight: iAdvize Copilot’s AI-Powered Chatbots Tackle Ecommerce Abandonment

With iAdvize Copilot, iAdvize’s generative AI-powered chatbot, retailers can help customers discover, choose and buy more — resulting in a 10X increase in conversions.
Photo credit: iAdvize

To increase ecommerce revenue, brands and retailers need to engage online shoppers and convert them into buyers. But when consumers cannot quickly find the products they’re looking for or easily get answers to their questions, they are more likely to abandon the ecommerce site altogether.

With iAdvize Copilot, iAdvize’s generative AI-powered chatbot, more than 100 online retailers and direct-to-consumer (DTC) brands are empowering customers to discover, choose and buy more — resulting in a 10X increase in conversions. The solution is designed to be implemented in as little as two weeks, which allows it to increase automation by up to 75% and improve customer satisfaction scores in less than 90 days.

Built on a proven, extensible conversational commerce platform, iAdvize Copilot autonomously engages shoppers from the moment they first land on a site, helping them find the products they want and guiding them through their initial purchase and beyond.

Streamlining Experiences for Customers and Agents

Available to shoppers 24/7, AI shopping assistants can:

  • Drive product discovery, suggesting products tailored to each shopper’s unique needs to increase conversion rates;
  • Start customer conversations proactively by anticipatingcustomer questions and prompting them to ask right from the product page;
  • Provide detailed product information that guides shoppers along the path to purchase; and
  • Outline frequently asked questions (FAQs) to offer immediate, automated answers to questions about delivery status, return conditions or payment methods.

For agents, iAdvize Copilot can help increase productivity and service quality, offering tools such as AI Suggest, which automatically drafts answers that agents can fine tune; Smart Compose, which summarizes, rephrases or adjusts agent responses with one click to improve response conciseness and quality; and Smart Summary, which equips agents with recaps of past customer interactions. Each agent has access to Copilot Panel, which gives them a personal AI to research products, search knowledge articles and find the optimal answer for every customer.

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iAdvize Copilot is ISO 27001-certified and complies with GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act).

Retail Innovation Conference & Expo attendees will have the opportunity to test-drive the tech IRL on June 5-6, 2024, at McCormick Place in Chicago. Register now to personally see the benefits of iAdvize Copilot in action at the company’s activation or visit them at booth #615, and visit the official #RICE24 hub to get more details on what to expect at this year’s show.

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