Salesfloor, a mobile application platform designed for store associates, has launched a new product bundle designed to assist retailers in the wake of the COVID-19 pandemic. The solution provider has added Live Voice and Video Chat, Event Management and All-in-One Appointment Management to its clienteling suite in order to help retailers manage new operating procedures and customer preferences.
The Live Voice and Video Chat tool can help store associates bring the in-store customer experience to online customers. Shoppers can initiate a live voice or video chat through Salesfloor Connect on a retailer’s e-Commerce site and can connect with a local store associate via live chat, email, SMS or appointment request.
The Appointment Management feature aims to help associates create and manage appointments and send invites to customers through any digital channel. Shoppers also can schedule times themselves. Appointments can be in-store, over the phone or through live chat or video chat, to help manage store traffic amidst new safety regulations.
The Event Management tool enables associates to create in-store or virtual events, invite selected customers via all Salesfloor digital channels and capture RSVPs. All three new features can be combined with Salesfloor’s other capabilities, including mobile POS and other assisted selling apps.