Customer Experience

Hy-Vee Taps Agency Alum as New CMO, Sets Sights on Retail Media Growth

Since launching its retail media network, RedMedia, in September 2023, Hy-Vee has been focused on building out its media offerings and capabilities….

Pacsun Celebrates One-Year on Roblox with New Slick Rick Collab

Pacsun is partnering with hip-hop artist Slick Rick to celebrate the one-year anniversary of its Los Angeles Tycoon experience on Roblox. Over…

Urban Efficiency: Strategies for Streamlining Last Mile Delivery Amid Growing Congestion

Recent reports show that traffic delays cost U.S. drivers an average of 51 hours of lost time in 2022, and that number…

Google Personalizes Shopping Experience Using Customer’s Ratings and Brand Preferences

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping…

2024 Brick-and-Mortar Openings will Bring Untuckit Close to 100-Store Mark

Untuckit will open at least 14 new brick-and-mortar locations this year, with the first seven set to open by May in California,…

How Retail Employees can Feel Safe to Learn Without Risk to Personal Brand

With so many shifts in the market, the pressure is on to upskill your workforce. However, there is a balance between getting…

Wegmans to Close Stores (Briefly) for Solar Eclipse Viewing

Wegmans doesn’t want its employees (or its customers for that matter) to miss what will be the last total solar eclipse visible…

Future Forward: Zero-Party Data and the Evolution of Retail Advertising

2024 introduces distinct challenges for retail brands navigating data privacy amidst Google’s removal of cookies. Though cookie depreciation has been a looming…

Exclusive Q&A: Queer Executive Seeks Genuine Corporate Support, not ‘Rainbow-Washing’

You may recall that last year, Target caught a lot of flak from LGBTQ+ groups for moving (and in some cases removing…

Staples Simplifies Battery Recycling with New At-Home Program

To mark Earth Month in April, Staples is launching a battery recycling program that has already seen recycling rates soar from less…

Lowe’s Adds Shipt to Same-Day Delivery Options

Lowe’s has added Shipt to its roster of same-day delivery options, joining DoorDash and Instacart. In July 2023, Lowe’s also expanded its…

Couche-Tard Deploys Unified Supply Chain and Planning Solution in North America

Alimentation Couche-Tard, which operates Couche-Tard convenience stores in Canada and Circle K stores in the U.S., will deploy technology from Relex Solutions…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Hy-Vee Taps Agency Alum as New CMO, Sets Sights on Retail Media Growth

Urban Efficiency: Strategies for Streamlining Last Mile Delivery Amid Growing Congestion

Google Personalizes Shopping Experience Using Customer’s Ratings and Brand Preferences

2024 Brick-and-Mortar Openings will Bring Untuckit Close to 100-Store Mark

How Retail Employees can Feel Safe to Learn Without Risk to Personal Brand

Wegmans to Close Stores (Briefly) for Solar Eclipse Viewing

Future Forward: Zero-Party Data and the Evolution of Retail Advertising

Exclusive Q&A: Queer Executive Seeks Genuine Corporate Support, not ‘Rainbow-Washing’

Staples Simplifies Battery Recycling with New At-Home Program

Lowe’s Adds Shipt to Same-Day Delivery Options

Couche-Tard Deploys Unified Supply Chain and Planning Solution in North America

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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