Customer Experience

REVOLVE Clothing Boosts Conversions With Digital Personalization

Progressive retailers are personalizing their e-Commerce sites to better attract, engage and communicate with hyper-connected omnichannel consumers who are demanding more relevant…

Rent The Runway Amps Up Social Conversations With LoopIt

Approximately 43% of consumers purchase apparel online, then discuss their new items on social network sites, according to ROI Research. As a…

Gamification: Consumer Loyalty And Employee Engagement For The Internet Generation

Following is Part 1 of the Retail TouchPoints series focused on Retail Wins In Gamification. In this article, thought leaders and…

Johnny Cupcakes Launches New Site, Focuses On Content And Community

Johnny Cupcakes, an independent fashion merchant that sells apparel and accessories for men, women and children, has re-launched its e-Commerce site to…

Serena & Lily Increases Average Order Value By 88% With Online Customization

Cutting-edge retailers are integrating new tools and features into their e-Commerce sites to make the online shopping experience more interactive and enjoyable….

Retailers Deploy Microsoft Enterprise Solutions For Customer Engagement, Workforce Management

With the variety of options available to consumers on how and when to shop, retailers must stay competitive by putting the customer…

TUMI Taps iPad Application As Customer Service Tool

Customers of TUMI, known for its premium travel products and accessories, expect a high level of service when they shop in the…

Redner’s Markets Doubles Online Traffic With Grocery Shopping Network

Placing the customers’ needs at the center of the overall business strategy is critical for success in the retail industry today. Satisfied…

BareBones WorkWear Boosts Conversion Rates With Fanplayr

BareBones WorkWear, a provider of outdoor and work-related footwear and accessories, has increased conversion rates and average order values since beginning a…

Manduka Garners 500+ Hash Tag Mentions With #NOWisWOW Campaign

Best-in-class retailers are utilizing social media marketing to make their brands more authentic and relatable among target consumers. Moreover, they are tapping…

Texas Roadhouse Sees 71% Higher Engagement On Facebook Place Pages

Merchants are working towards building stronger relationships with customers by putting a more relevant and local spin on their cross-channel marketing strategies….

Beyond Facebook And Twitter: The New Age Of Social Media In Retail

Close followers of retail in 2013 realize the importance of social media in creating effective merchandising programs. During the 102nd annual NRF BIG…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

REVOLVE Clothing Boosts Conversions With Digital Personalization

TUMI Taps iPad Application As Customer Service Tool

Redner’s Markets Doubles Online Traffic With Grocery Shopping Network

BareBones WorkWear Boosts Conversion Rates With Fanplayr

Multimodal Commerce: New Era of Online Shopping

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

NRF Big Show

Prosper Show

Shoptalk Spring

Women in Retail Summit

World Retail Congress

Interests:

Customer Experience

Access The Media Kit

Interests:

Access Our Editorial Calendar