Customer Experience

Walmart Furthers Inclusivity by Letting Shoppers Choose Models that Match Their Body Type

Walmart is helping ecommerce shoppers get a better idea of how clothes will fit them with Choose My Model, a digital experience…

Report: From Exhausted Parents to Eager Activists, Modern Shoppers are More Diverse Than Ever

The past two years have been chaotic for the average person, which has impacted just what they’re looking for when they shop….

How Can Brands Capitalize on NFTs? VC Firm Spotlights 3 Trends

The NFT space is heating up, and brands across the retail realm are eager to show their innovation in the quickly blossoming…

Headless Solution Provider fabric Valued at $1.5B after Latest Funding Round

Ecommerce software company fabric has raised $140 million in a Series C funding round led by SoftBank, less than a year after…

Extend Helps Retailers Boost Post-Purchase Loyalty With Protection Plans

Extend aims to help retailers take control of their post-purchase customer experience with product protection plans. Retailers can introduce value-added services to…

GNC Amps Up Subscriber Convenience with Voice-Enabled Reorders on Alexa

Health and wellness brand GNC is looking to make reordering a breeze with the launch of hands-free, voice-activated ordering via Amazon Alexa…

Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From…

Wish Adds Shoppable Videos in an Effort to Drive ‘Discovery Commerce’

B2C fast fashion platform Wish has launched a new shoppable video feature to simplify the path to purchase on its site. The…

Allbirds Launches ‘ReRun’ Resale Platform

Sustainability-focused lifestyle brand Allbirds plans to double the lifetime of its footwear products with the launch of a shoe resale program in…

WHSmith Opens First U.S. Location at NYC Airport Leveraging Amazon’s Cashierless Tech

Global travel retailer WHSmith has opened its first North American retail location inside the redesigned Terminal B concourse at New York City’s…

1 in 4 American Adults Have a Disability — Does Your Site Give Them a Great Shopping Experience?

Digital accessibility is becoming a big topic in retail, and it’s easy to see why: one in four American adults, or 61…

CVS Announces $3 Billion Investment in Technology to ‘Improve the Consumer Experience’

CVS is planning major tech upgrades in the coming year. EVP and CFO Shawn Guertin announced estimated capital expenditures as high as…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Walmart Furthers Inclusivity by Letting Shoppers Choose Models that Match Their Body Type

How Can Brands Capitalize on NFTs? VC Firm Spotlights 3 Trends

Headless Solution Provider fabric Valued at $1.5B after Latest Funding Round

Extend Helps Retailers Boost Post-Purchase Loyalty With Protection Plans

GNC Amps Up Subscriber Convenience with Voice-Enabled Reorders on Alexa

Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate

Allbirds Launches ‘ReRun’ Resale Platform

WHSmith Opens First U.S. Location at NYC Airport Leveraging Amazon’s Cashierless Tech

CVS Announces $3 Billion Investment in Technology to ‘Improve the Consumer Experience’

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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