Customer Experience

Kroger to Upgrade In-Store Networking and Centralize Cloud Management

Kroger will improve networking support for in-store experiences, benefiting both shoppers and associates, by deploying the ExtremeCloud IQ cloud management and WiFi…

Meta Changes Instagram, Facebook Shops to Encourage In-App Transactions

As rival TikTok ramps up its shopping initiatives, Meta is streamlining its own commerce strategy to drive more in-platform shopping on Instagram…

1-800-Flowers.com Offers Personalized, ChatGPT-Written Poems for Mom

1-800-Flowers.com has launched the 1-800-Flowers.com MomVerse, an experience created to celebrate the amazing moms and women who make a difference in our…

Ikea, Lowe’s Target Business Customers with Enhanced Loyalty Programs and Services

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program…

Home24 Enhances Search to Help Shoppers Better Browse its 200,000 SKUs

Home and living ecommerce company Home24 is improving product search on its website and mobile app through a partnership with Constructor that…

How Northern Tool Cut Corrugate Spending 30% and Enhanced its Unboxing CX

If you’ve ever ordered anything online, this has undoubtedly happened to you: you open up a too-big box that contains the items…

Canada Goose Makes 5 Leadership Appointments, Including First-Ever CDO

Canada Goose has named Matt Blonder as its first-ever Chief Digital Officer (CDO), one of five key appointments designed to drive the…

Livestreaming Success Stories from Adore Me, Pacsun, Simon and More

Livestream shopping has proven a tough nut to crack in the West. Despite the format’s wild success in China, where it accounted…

How is AR/3D Technology Driving Next-Gen Ecommerce Best Practices?

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. Consumers expect convenient, interactive shopping experiences, from…

Walmart’s Baby Selection isn’t Just for Little Ones — Mom’s Needs are Key as Well

Baby retail isn’t just about the babies themselves. As the saying goes, it takes a village — and everyone in that village…

Barnes & Noble Revamps Loyalty Program, Adding Free Option

Barnes & Noble has reconfigured its loyalty offerings for the first time since the program began in 2001, launching its first free…

Saks Expands Limitless VIP Program to Include More Experiences that ‘Money Can’t Buy’

Digital luxury platform Saks is doubling down on the success of its exclusive Limitless membership program for top clients with expanded services…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Customer Experience

Kroger to Upgrade In-Store Networking and Centralize Cloud Management

1-800-Flowers.com Offers Personalized, ChatGPT-Written Poems for Mom

Ikea, Lowe’s Target Business Customers with Enhanced Loyalty Programs and Services

Home24 Enhances Search to Help Shoppers Better Browse its 200,000 SKUs

How Northern Tool Cut Corrugate Spending 30% and Enhanced its Unboxing CX

Canada Goose Makes 5 Leadership Appointments, Including First-Ever CDO

How is AR/3D Technology Driving Next-Gen Ecommerce Best Practices?

Walmart’s Baby Selection isn’t Just for Little Ones — Mom’s Needs are Key as Well

Barnes & Noble Revamps Loyalty Program, Adding Free Option

Saks Expands Limitless VIP Program to Include More Experiences that ‘Money Can’t Buy’

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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