Consumer Trends

Mastercard Forecasts ‘Solid’ Holiday as Consumers ‘Recoup Their Power’

This holiday season, U.S. retail sales from Nov. 1 to Dec. 24 (excluding automotive) are forecast to increase 3.7% from last year,…

Victoria’s Secret Launches Fund Supporting Gender Equality Worldwide

Victoria’s Secret has introduced The Tour Impact Fund, designed to support gender equality and amplify voices in the communities where the VS20…

How Speeding up Chargeback Resolutions can Boost Retailers’ Profits

Commerce is expanding rapidly, especially within the retail sector. Recent data shows that overall U.S. retail sales have increased 8.8% year-on-year, with…

Lego Plans $1.4 Billion Sustainability Investment Over Next 3 Years

The Lego Group will triple its sustainability investments over the next three years, spending $1.4 billion to design carbon-neutral buildings and facilities…

Worldbuilding: Designing Multisensory Worlds That Empower Customers to Craft Their Own Brand Journey

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is…

Is it Too Late for JCPenney to ‘Make it Count’? Inside the Retailer’s $1B Turnaround Plan

JCPenney is self-funding its latest turnaround plan, which includes a reinvestment in its core customer and a more focused value proposition. CEO…

How Are Retailers Driving Shopper Retention and Loyalty?

Nearly two-thirds of consumers (65%) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine…

How Henry Rose Drove 1.9M TikTok Impressions with Agile Creative

The average TikTok user spends 95 minutes per day on the app and opens it 19 times per day — just a…

How Verizon Personalizes CX, from Engagement to Post Purchase

Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. That’s why…

Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

U.S. ecommerce sales this holiday season are forecasted to reach $273 billion, a 1% year-over-year growth rate, according to the Salesforce Shopping…

Stimulating Impulse Purchases When the Thrill is Gone

Impulse purchases are an important part of a consumer brand’s revenue growth management (RGM) strategy. A brand’s impulse strategy works in step…

The End of D2C as we Know it: Enter Direct-to-Retail

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online…

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Consumer Trends

Mastercard Forecasts ‘Solid’ Holiday as Consumers ‘Recoup Their Power’

How Speeding up Chargeback Resolutions can Boost Retailers’ Profits

Lego Plans $1.4 Billion Sustainability Investment Over Next 3 Years

Worldbuilding: Designing Multisensory Worlds That Empower Customers to Craft Their Own Brand Journey

Is it Too Late for JCPenney to ‘Make it Count’? Inside the Retailer’s $1B Turnaround Plan

How Are Retailers Driving Shopper Retention and Loyalty?

How Verizon Personalizes CX, from Engagement to Post Purchase

Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

Stimulating Impulse Purchases When the Thrill is Gone

Preparing for Global Expansion: 6 Must-Haves for Tax Compliance Success

5 Essential Tax Truths for Growing Midmarket Companies

The Agentic Engine Powering Profit-Driven Merchandising

6 Essential Tips for Social Commerce for Tax, Finance, and IT Leaders

AI at a Crossroads: Leadership, Ethics, and ROI

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