When the Whole Customer Journey Happens Inside the LLM
In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options,…
Executive Viewpoints May 12In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options,…
Executive Viewpoints May 12The U.S. Court of International Trade ruled that President Trump’s across-the-board 10% tariffs were invalid. U.S. businesses paid…
News May 8Most shoppers tap a card or approve a mobile wallet without a second thought. But at the checkout,…
Executive Viewpoints May 8Grocery retailers are facing two realities that define the current operating environment. Labor costs, while no longer accelerating,…
Executive Viewpoints May 7Florists and floral wholesalers face unique pressures in the lead-up to peak periods such as Mother’s Day and…
Features May 6According to Capital One Shopping Research, 27% of consumers admit to using self-checkout to steal, and 55% of…
Executive Viewpoints May 5For years, the beauty industry chased the promise of visible innovation. Smart mirrors seemed like the next big…
Executive Viewpoints May 4Amazon has moved its 2026 Prime Day event from July to June in the U.S., but will hold…
News May 1Walmart is seeking to make its stores a more enticing destination for beauty customers. The retailing giant introduced…
News May 1