survey results

Exclusive Survey Preview: Impact Of New Retail Roles

More than 66% of retailers recently surveyed have added significant new executive roles in the last three years, and another 9% are…

60% Of Shoppers Say Retailers Offer Above-Average Customer Service

Retailers are constantly looking for innovative ways to provide top-notch customer service to their shoppers. Survey results from KANA Software, a subsidiary…

Exclusive Survey Report: The Push Toward Social Commerce

While most consumers already are entrenched in using social media channels every day, most retailers are still working out the kinks of…

survey results

Exclusive Survey Preview: Impact Of New Retail Roles

60% Of Shoppers Say Retailers Offer Above-Average Customer Service

Exclusive Survey Report: The Push Toward Social Commerce

Discover the Companies Building the Metaverse (and What They Do)

With Brand Language Under a Microscope, AI-Powered Optimization Appeals to Marketers

2022 Customer Loyalty Data Study: What are the True Drivers of Loyalty in the Minds of Consumers?

5 Trends Shaping the Future of Ecommerce

7 Surprising Tax Facts That Will Impact Your DTC Strategy

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