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Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales

Listen Now: The Trust Deficit — Brand Transparency & the New Rules of Retail

Kizik Takes its Hands-Free Shoes on a National Tour to Deliver ‘A-ha’ Moments

Nike Ramps Up Embrace of Wholesale Channel

JCPenney Upstages Bezos with $10,000 Wedding in Venice, California

British Outdoor Brand Berghaus Launches in North America in Time for Oasis Tour

Shawn Gensch

JCPenney Chief Customer Officer Steps Down Only Nine Months Into Role

Just ahead of JCPenney’s plans to report its Q4 and full-year earnings results, the department store’s Chief Customer Officer Shawn Gensch is…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

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Transform Your Retail Workforce with Generative AI

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