miller zell

Smaller Spaces, Bigger Tech and Optimized CX

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital,…

Let The Wait Begin: How To Improve CX In Outside Lines

With non-essential retailers weighing whether to reopen their doors, many will have to work around official occupancy limits — many of which…

Inserting Your Brand Into The Modern Shopping Experience

To say the modern shopping mall has undergone transformation is an understatement. In the glory days from around 1956 to 2005, shopping…

Creating A Unique Customer Experience To Drive 2019 Success

There’s no way to avoid it — retail in 2019 is all about the experience. And to create a stellar experience, retailers…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.