customer service

Foodland Streamlines Staff Management With Traffic Counting

Today’s time-starved consumers want to complete transactions quickly and seamlessly, especially in grocery stores, where shoppers are rushing to complete their lists…

Leading Retailers Streamline Communications With Microsoft Office 365

Helly Hansen, JCPenney, and Tesco are among the latest retailers to adopt Microsoft Office 365 as their primary communication and social collaboration…

BI Gains Traction In WFM Solutions For Improving Customer Service

Insightful and informed store associates are essential to improving in-store customer engagement and positive brand experiences. Yet many retailers are unable to…

Last-Minute Changes Could Impact 2012 Holiday Retail Success

While most retailers should have their holiday strategies in place and ready to kick off at a moment’s notice, there still may…

Incorporating Better Customer Service Into Social Communciation

As more consumers shift their brand engagement to social media sites such as Facebook and Twitter, the concepts of marketing and customer…

World Kitchen Implements Workplace Cloud-Based WFM Solution

World Kitchen, a marketer of houseware products sold under brand names such as CorningWare, Pyrex, Corelle, Revere, EKCO, Baker’s Secret and others,…

Showrooming: Scourge Or Inspiration

Retailers globally are terrified of being turned into “showrooms” for their online competitors. And their fear is real. Research firm Gartner reported…

Build-A-Bear, ModCloth and Urban Outfitters/Anthropologie Discuss In Store Technology Trends At NRFtech Summit

As more retailers strive to improve the in-store shopping experience, many are embracing advanced technologies to better meet their customers’ needs. These…

Giant Tiger Selects Manhattan Associates To Improve Supply Chain Performance

Giant Tiger Stores, a Canadian family discount retailer, chose solutions from the Manhattan SCOPE supply chain portfolio to optimize its distribution and…

Hallmark Cards Implements ‘Retail-As-A-Service’ To Decrease Costs And Improve Brick-And-Mortar Performance

The cloud and “as-a-service” business models are making inroads within the retail industry due to a promise of more seamless operations and…

Bonobos And Warby Parker Executives Reveal Social Success Stories

The continual growth of social media has encouraged brands to take a new approach to customer acquisition and engagement strategies: Rather than…

New Research Spotlights Opportunities For Big Box Retailers

Big box retailers such as Kmart, Target and Walmart strive to provide a “one-stop shop” for today’s time-starved and deal-oriented consumers. With…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

customer service

Foodland Streamlines Staff Management With Traffic Counting

Leading Retailers Streamline Communications With Microsoft Office 365

BI Gains Traction In WFM Solutions For Improving Customer Service

World Kitchen Implements Workplace Cloud-Based WFM Solution

Showrooming: Scourge Or Inspiration

Build-A-Bear, ModCloth and Urban Outfitters/Anthropologie Discuss In Store Technology Trends At NRFtech Summit

Giant Tiger Selects Manhattan Associates To Improve Supply Chain Performance

Hallmark Cards Implements ‘Retail-As-A-Service’ To Decrease Costs And Improve Brick-And-Mortar Performance

New Research Spotlights Opportunities For Big Box Retailers

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

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