crm

Guitar Center Optimizes Customer Engagement By Localizing In-Store Shopping Experience

Retailers who personalize the shopping experience have a better chance of building a meaningful relationship with consumers. With a focus on localized…

Can Mobile Answer The Loyalty Question?

How do merchants sustain mutually beneficial relationships with their customers? That’s the fundamental question at the heart of modern retailing, and one…

Private Label Growth, Innovative Technologies Fuel In-Store Shelf Strategies

Empowered, savvy shoppers are leveraging a variety of technologies and tools to make smarter shopping decisions every day through a variety of…

Stepping Up Customer Loyalty In A Mobile, Social World

Part 1 of the Retail TouchPoints Customer Loyalty Report As shoppers devote more time to social media and mobile for interaction, shopping…

Engaging The “Screen-Connected Consumer”

The mobile channel has allowed today’s consumers to instantly access a seemingly endless amount of information and share it through social media,…

Reengage Your Customers, Revitalize Your ROI

Online marketers are aware of how powerful shopping-cart abandonment tools are, but the reality is that solutions addressing shopping-cart abandonment alone are…

Watson And The CMO’S Dilemma

By Dr. Michael Haydock The chief marketing officers I know have a bunch of questions they’d like to ask Watson, the Jeopardy!-winning computer…

Retaligent Acquisition Expands Raymark’s Customer Engagement Capabilities

With an eye on expanding its customer engagement capabilities across all points of customer interaction, Raymark yesterday announced the acquisition of Retaligent…

Online Customer Satisfaction Reaches Lowest Level Since 2004

While online retail continues to thrive, new research shows that online customer satisfaction has weakened, indicating that some companies may have negatively…

5 Ways to Create Customer-Centric Service at the Return Counter

By Robert E. Walters, VP of Sales & Marketing, The Retail Equation More and more retailers are seeking innovative ideas to deliver…

750,000 Shoppers Scan More Than 3 Million Products Using shopkick Location-Based App

Location-based marketing and rewards continue to draw shoppers in-store. shopkick, the location-based shopping app that rewards shoppers simply for visiting stores, recently…

New Research Finds 94% of Companies Utilize Mobile Marketing For ROI Improvement

Smart phones have become an important channel for retailers to use to communicate with customers in real time. Mobile marketing is no…

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crm

Guitar Center Optimizes Customer Engagement By Localizing In-Store Shopping Experience

Can Mobile Answer The Loyalty Question?

Private Label Growth, Innovative Technologies Fuel In-Store Shelf Strategies

Stepping Up Customer Loyalty In A Mobile, Social World

Reengage Your Customers, Revitalize Your ROI

Watson And The CMO’S Dilemma

Retaligent Acquisition Expands Raymark’s Customer Engagement Capabilities

Online Customer Satisfaction Reaches Lowest Level Since 2004

5 Ways to Create Customer-Centric Service at the Return Counter

750,000 Shoppers Scan More Than 3 Million Products Using shopkick Location-Based App

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

2025 Unified Commerce Benchmark for Specialty Retail

Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

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