crm

The Paper Store Doubles Revenue With Epicor Retail Suite

Agility and scalability are both paramount to success in today’s ever-changing retail climate. As consumer demand and preferences shift, retailers’ tasks, strategies…

Oxford Properties Uses NFC To Engage Food Court Customers

The customer experience in a food court is typically fast and easy. To increase linger time in its food court and generate…

Retail Solution From Salesforce Facilitates Channel-to-Channel Customer Engagement

Salesforce.com has released Salesforce1 for Retail, a platform designed for retailers to foster a one-on-one relationship with shoppers across any channel, increase…

DASH Aims For Growth With LightSpeed Implementation

When shopping in luxury stores, customers expect only the best. They demand superior customer service, relevant product recommendations and want to feel…

Building Long-Term Customer Relationships With Social Engagement

By following their favorite brands and retailers on social networks, consumers can gain access to an insider’s view of companies and products…

MasterCard Acquires Pinpoint

MasterCard is set to acquire Pinpoint Pty. Ltd. (“Pinpoint”), a provider of loyalty and rewards services to financial institutions and merchants in the Asia Pacific…

Plow & Hearth Creates Consistent Experience Across All Brands

Managing multiple web sites can be a difficult task for businesses, especially when each site is different in appearance and branding. While…

Swiftpage Emphasizes Mobile-First Approach With Saleslogix Mobile 3.0

The convenience of accessing customer data while on the go often is disrupted by mobile platforms and apps that don’t allow flexible…

Pandora Adds Sparkle To The Customer Experience With Microsoft Dynamics

Pandora, a jewelry and accessories retailer, has seen a surge in popularity in recent years, especially with its line of charms and…

Tealium Releases AudienceStream To Aid In Buyer Discovery

Tealium, an enterprise tag management and digital data distribution company, launched AudienceStream, the latest addition to its Tealium DataCloud suite. Tealium made…

Lego Boosts Sales And Brand Loyalty With Revamped Marketing Strategy

To successfully sell products and cement long-term loyalty, retailers need to deliver a brand story, excellent customer service and ongoing support. Faced…

Using Omnichannel Tactics To Cement Customer Loyalty

Following is Part 2 of the two-part report, titled: Customer Loyalty In 2013 And Beyond. In this article, customer loyalty experts and…

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