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Speakers John West As Director of Retail Consulting for Workforce Insight, John leads workforce management initiatives for clients in the retail vertical using creative, customer-centric solutions that help clients see significant return on their WFM investments. In addition to working with large retailers to help them implement technology solutions to better manage their workforce, John has helped build Workforce Insight’s retail implementation practice, which has a strong track record of smooth and successful WFM deployments and a high rate of long-term customer satisfaction. John has served in retail operations management throughout his career, and brings more than a decade of combined retail operations and workforce management experience. Prior to joining Workforce Insight, John began his workforce management career as a scheduler for retail stores, helping guide the development of complex scheduling solutions for big-box retailers including Home Depot and Game Stop. As Workforce Manager for Game Stop, John led the creation and development of the company’s workforce management systems, creating labor solutions and managing payroll for its 3600 domestic locations as well as leading the company’s scheduling systems integration during its acquisition of EB Games. David Bruno As Director of Workforce Management Solutions, Dave Bruno is responsible for developing go to market strategies for JDA Software’s comprehensive suite of Workforce management solutions. Dave’s 25 years in retail technology include product significant experience in product marketing, product management, and project management. Dave has worked with many of the largest retailers in the industry and is regularly sought after to speak on industry trends and issues facing organizations that are attempting to thrive in today’s fast-paced, consumer-driven environment.
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