Why Surprise And Delight Matters

Because consumers have access to such a variety of deals, offers and brand options, it is becoming increasingly challenging to engage them and turn them into loyal customers.

However, brands and retailers have the opportunity to differentiate by surprising and delighting shoppers. This infographic, courtesy of CrowdTwist, shares how businesses can tap rewards and loyalty programs to boost customer engagement and lifetime value.

Because consumers have access to such a variety of deals, offers and brand options, it is becoming increasingly challenging to engage them and turn them into loyal customers.

However, brands and retailers have the opportunity to differentiate by surprising and delighting shoppers. This infographic, courtesy of CrowdTwist, shares how businesses can tap rewards and loyalty programs to boost customer engagement and lifetime value..

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Source: CrowdTwist