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Survey Report: What Do Retailers Get When They Invest In Enabling Their Frontline Workforce?

Survey Report: What Do Retailers Get When They Invest In Enabling Their Frontline Workforce?

Although many retailers resist the costs involved in arming frontline associates with modern workforce enablement technology, the benefits are compelling, including:

  • 11% increase to the bottom line for retailers that move from laggard to leader status;
  • 26% improvement in employee retention; and
  • 6.5% higher customer satisfaction.

Access the findings and analysis from a study that explores how retailers in the U.S. and Europe are investing in enabling their workforces to increase sales, boost productivity and delight customers.


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