Only 14% of retailers offer free returns shipping, and 60% do not help consumers send the merchandise back. This is an area where retailers can stand out from the competition.
This white paper details the five steps to an optimized online returns process:
- Implement clear returns policies and procedures;
- Leverage technology to create efficient processes;
- Rethink packaging to drive brand loyalty;
- Use data to track what’s being returned and why; and
- Make exceptions for third-party and cross-border shoppers
Download this white paper and get returns processes on track.