Associate turnover has always been a challenge in retail, but the “Great Resignation” sparked by the pandemic has brought this issue to new heights. Retailers are responding by investing in more self-service technology and are expanding their employee training and empowerment initiatives.
The 2022 Store Ops Survey reveals how:
- Store ops budgets have changed year over year, especially as brick-and-mortar experiences become a strategic priority;
- Retailers are rethinking their in-person and virtual approaches to employee empowerment in order to minimize turnover; and
- Technologies like QR codes, self-service kiosks and mobile devices are driving in-store efficiency and helping consumers have more seamless experiences.
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