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Exploring the Customer Experience Enigma in Retail

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Results from the 2016 Customer Experience Index Survey

Did you know 55% of retailers don’t offer the endless aisle capabilities that today’s customers expect? Learn how to meet the expectations of your shoppers by focusing on the 4 C’s of retail:

  • Context;
  • Convenience;
  • Content; And
  • Consistency.

Fill out the form to watch the webinar and unlock actionable CX insights.


Retail Trendcaster Webinar Series
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Uncovering What’s Next in Retail

On-Demand Limited Video Series

Q1 is a pivotal time for retail, with experts analyzing holiday sales and forecasting trends. View the full lineup of the Retail Trendcaster video series for insights on consumer spending, AI, personalization, social commerce, and more—helping you focus on what truly matters in 2025.

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Retail TouchPoints
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