Exceeding Customer Expectations in Holiday 2020 & Beyond
December 3
On-Demand
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In 2020, the world changed dramatically. We’ve seen an evolution of ecommerce and digital commerce as the primary way customers engage with the companies and brands that they love.
During this #RIC20 Encore Series session on December 3 at 2 PM ET, you’ll find out how to meet and exceed your customers’ expectations while delivering more personalized services.
Join us and discover how to:
Leverage thought leadership from leading brands to navigate the future successfully;
Transform the customer service department from a cost center into a revenue generator with radically personal customer experiences;
Seamlessly and rapidly onboard customer agents to handle unpredictable fluctuations in the volume of digital transactions; and
Plan for and staff a flexible team of full-time and on-demand agents to handle spikes in traffic volumes.
Speakers:
Andy Knosp
Gladly
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In 2020, the world changed dramatically. We’ve seen an evolution of ecommerce and digital commerce as the primary way customers engage with the companies and brands that they love.
During this #RIC20 Encore Series session on December 3 at 2 PM ET, you’ll find out how to meet and exceed your customers’ expectations while delivering more personalized services. Join us and discover how to:
Leverage thought leadership from leading brands to navigate the future successfully;
Transform the customer service department from a cost center into a revenue generator with radically personal customer experiences;
Seamlessly and rapidly onboard customer agents to handle unpredictable fluctuations in the volume of digital transactions; and
Plan for and staff a flexible team of full-time and on-demand agents to handle spikes in traffic volumes.
